SAP Knowledge Base Article - Public

3609776 - Unexpected Error when uploading a Presentation

Symptom

After uploading a Powerpoint in Presentation the error "errorId=fed6e3ef-da1c-459f-a55d-42088a450eab, fingerprint=1bed9cac1381c9d01cec0e9ed47240df9d1c7e2b, timestamp=x, errorMessage=An application error occurred." being prompted.

    Environment

    SAP SuccessFactors Presentation

    Reproducing the Issue

    1. Go to the Home-menu and choose Presentations.
    2. Create a new presentation by clicking on the "+" sign.
    3. Give the presentation a name.
    4. Now click on the three dots saying "Presentation Options" and choose "Upload PowerPoint or PDF Slides".
    5. Upload PowerPoint slides (sample powerpoint provided)
    6. Now click in the Slide Holding Area on the "View the slides in this file" button. 
    7. The error appears.

    Cause

    Known Error

    Resolution

    The fix for this issue is planned to be deployed with the patch b2505p11 that is scheduled for July 1st for Preview and July 3rd for Production.

    For patch timelines, please review SAP SuccessFactors Patches Knowledge Base. 

    See Also

    Keywords

    KI2505, SAP SuccessFactors, Presentation module, unexpected error, PowerPoint, PPT, view slides, fingerprint=1bed9cac1381c9d01cec0e9ed47240df9d1c7e2b, An application error occurred, PLT-87132 , KBA , LOD-SF-PRS-LSL , Live Slides , Known Error

    Product

    SAP SuccessFactors Platform 2505