Symptom
After uploading a Powerpoint in Presentation the error "errorId=fed6e3ef-da1c-459f-a55d-42088a450eab, fingerprint=1bed9cac1381c9d01cec0e9ed47240df9d1c7e2b, timestamp=x, errorMessage=An application error occurred." being prompted.
Environment
SAP SuccessFactors Presentation
Reproducing the Issue
- Go to the Home-menu and choose Presentations.
- Create a new presentation by clicking on the "+" sign.
- Give the presentation a name.
- Now click on the three dots saying "Presentation Options" and choose "Upload PowerPoint or PDF Slides".
- Upload PowerPoint slides (sample powerpoint provided)
- Now click in the Slide Holding Area on the "View the slides in this file" button.
- The error appears.
Cause
Known Error
Resolution
The fix for this issue is planned to be deployed with the patch b2505p11 that is scheduled for July 1st for Preview and July 3rd for Production.
For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.
See Also
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
- SAP SuccessFactors Patches Knowledge Base
Keywords
KI2505, SAP SuccessFactors, Presentation module, unexpected error, PowerPoint, PPT, view slides, fingerprint=1bed9cac1381c9d01cec0e9ed47240df9d1c7e2b, An application error occurred, PLT-87132 , KBA , LOD-SF-PRS-LSL , Live Slides , Known Error