SAP Knowledge Base Article - Public

3609778 - Opportunities Information Not Available Within Tickets With Related Documents Data Source

Symptom

When checking the Data Source Tickets with Related Documents, you see no Opportunities linked to the Ticket.

Environment

SAP Cloud for Customer

Cause

By default this Data Source is not capable of showing Opportunity Data.

As an alternative, you can check this info via the Data Source Opportunity BTD Reference [CODOPPBTDB]. Once opening you can verify the fields Reference Type and BTB Reference ID which will point you the Ticket linked to the Opportunity. 

Resolution

This is the standard behavior of the system

If the feature/functionality is required urgently, please refer to the following KBA
https://me.sap.com/notes/3475641

Keywords

Reports; Analytics; Data; Missing; Not Available;  , KBA , LOD-CRM-ANA-SRV , Analytics Service Cloud , How To

Product

SAP Cloud for Customer core applications 2505