3609778 - Opportunities Information Not Available Within Tickets With Related Documents Data Source

When checking the Data Source Tickets with Related Documents, you see no Opportunities linked to the Ticket.

SAP Cloud for Customer

By default this Data Source is not capable of showing Opportunity Data.

As an alternative, you can check this info via the Data Source Opportunity BTD Reference [CODOPPBTDB]. Once opening you can verify the fields Reference Type and BTB Reference ID which will point you the Ticket linked to the Opportunity. 

This is the standard behavior of the system

If the feature/functionality is required urgently, please refer to the following KBA
https://me.sap.com/notes/3475641

Reports; Analytics; Data; Missing; Not Available;  , KBA , LOD-CRM-ANA-SRV , Analytics Service Cloud , How To