SAP Knowledge Base Article - Preview

3609784 - "Failed to Deserialize Object Type" Log on OpenSearch

Symptom

Below error log is found on OpenSearch: 

"level":"ERROR","loggerName":"de.hybris.platform.servicelayer.web.session.CachedPersistedSessionRepository","message":"Failed to retrieve session","thrown":{"commonElementCount":0,"localizedMessage":"Failed to deserialize object type","message":"Failed to deserialize object type","name":"de.hybris.platform.servicelayer.exceptions.SystemException","cause":{"commonElementCount":61,"localizedMessage":"de.hybris.platform.jalo.user.User; local class incompatible: stream classdesc serialVersionUID = -7145403007945551447, local class serialVersionUID = -xxxxxxxxxxxxxxxxxx", "message":"de.hybris.platform.jalo.user.User; local class incompatible: stream classdesc serialVersionUID = -7145403007945551447, local class serialVersionUID = -xxxxxxxxxxxxxxxxxx" 


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

kibana, failed, retrieve, ccv2, hybris , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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