SAP Knowledge Base Article - Public

3609798 - Product price and part number are not shown on Catalog

Symptom

Product prices and IDs in the SAP CPQ catalog will not be visible to users who are assigned a user type that prohibits the addition of incomplete items.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Navigate to the setup menu.
  2. Access your current user type settings and enable the option "Allow adding incomplete items."
  3. Proceed to the catalog, where the part numbers and prices will now be visible.
  4. Keep in mind that if this parameter is disabled, the user will no longer be able to see the part numbers.

Cause

This is an expected behavior.

Resolution

Specifically, if the parameter "Allow adding incomplete items" is set to false, or if the product configuration is not fully completed, the KO context will return the item as undefined. Consequently, this means the item will not be displayed.

See Also

Add a New User Type | SAP Help Portal

Keywords

CPQ, user, part number, allow, incomplete, items, catalog, visible, product, price , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2025