SAP Knowledge Base Article - Public

3609884 - Unexpected fields displaying in Spotlight Organization Card on mobile - 1H 2025

Symptom

Unexpected fields are displaying in Spotlight Organization Card on mobile phone.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Division/Business Unit fields are disabled in Manage Business Configuration (BCUI). Check any user's spotlight on website, only two fields displaying.
    web.png
  2. Check on mobile phone, another two fields are displaying. These two fields are the following two fields configured below department in BCUI - jobinfo.
    mobile.jpg
    BCUI.png

Resolution

Product Management Team have confirmed that it is working as system design. Currently, there is a gap between Mobile and Web Experience implementation. This behaviour will be enhanced in 2H 2025 release after which both Mobile and Web Experience will have same behaviour. 

After the enhancement, the behaviour will be as following:

If Organization Information is configured in Manage Business Configuration (BCUI), then the system displays up to the first 4 non-empty fields for which the login user has view permissions. If there is no configuration or the login user does not have permission to view these fields, then the system displays Company, Business Unit, Division, and Department fields. If configured, but none of the fields have values or the login user does not have permission to view these fields, then it is not displayed on the Spotlight at all. 

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Workaround

No workaround is available.

See Also

Keywords

INC12916532, latest people profile, BCUI, business-unit, company, division, department, ECT-250703, ECT-250704 , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EC-MOB , Employee Central Mobile , Problem

Product

SAP SuccessFactors Employee Central 2505