SAP Knowledge Base Article - Preview

3610053 - Magento Integration Required Static IPs for Proxy Access in SAP Emarsys

Symptom

  • Magento plugin fails to connect to the customer’s Adobe Commerce environment.

  • Integration between SAP Emarsys and Magento is not working as expected.

  • Connection timeouts or access denied errors in the Magento logs.

  • Whitelisting not configured for SAP Emarsys static IPs.

  • GAP proxy IPs not recognized by customer-side firewalls or IP filters.


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Environment

SAP Emarsys Customer Engagement Platform

Product

SAP Emarsys 1.0

Keywords

Magento, Emarsys, GAP proxy, static IPs, Adobe Commerce, Magento integration, IP allow list, whitelist IP, firewall IPs, plugin access, IP filtering, Magento SAP plugin, GAP service, proxy IP addresses , KBA , CEC-EMA-INT-MAG , Magento Integration , How To

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