Symptom
Some users unable to access the story and getting error 'The user does not have access to view [_SYS_BIC]'
Environment
- SAP ANALYTICS CLOUD 2025.8.5
- Live S/4HANA direct connection
Reproducing the Issue
- Login to SAP Analytics Cloud
- Open the story
Notice the error "The user does not have access to view [_SYS_BIC]."
Cause
The user does not have permission to access the view [_SYS_BIC].
Resolution
Grant access to the view [_SYS_BIC] to the user.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
grant access, view, user, story, support, role, error, s/4 hana, direct , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem
Product
SAP Analytics Cloud 1.0