SAP Knowledge Base Article - Public

3610364 - User can see Route Groups from other users

Symptom

A business user can see all Route Groups. The system displays all Route Groups regardless of the organizational assignment of the Employee.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Dynamic Visit Plan > Route Groups.
  2. See, there are Route Groups that belong to another users that are not part of the sales organization of the affected user.

Cause

User has no Sales Data assigned to him/her in Employees work center. Therefore, he/she will be able to see Routes from all sales orgs and routes with no sales org assigned too.

Resolution

This is the expected system behavior. In order to restrict their access/view to the Route Groups, please follow the below steps:

  1. Go to Administrator > Employees.
  2. Search for the affected user.
  3. Edit it.
  4. In the Sales Data field, assign the relevant sales organization, division and distribution channel.

Keywords

WoC, work view, workcenter, workview, manager, sales unit, DVP , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , LOD-CRM-ACT-ROT , Activity Routing , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer core applications all versions