Symptom
- After installation, can't log in to CMC
- SIA and CMS does not start
- The Install logs show:
- Addnode Failed
- Logging into "hostname:6400" as user Administrator with secEnterprise authentication...
- ERROR: Could not reach CMS 'Hostanme:6400'. The CMS on machine 'hostname' was stopped due to critical errors.
- CMS is unstable and will shut down immediately. Reason: CMS Clustering is not supported in the version of SAP BusinessObjects BI platform you are using. Please upgrade your SAP BusinessObjects BI platform license keys. (FWB 00087)
- The root server reported an error Initialization Failure. (Reason: CMS Clustering is not supported in the version of SAP BusinessObjects BI platform you are using. Please upgrade your SAP BusinessObjects BI platform license keys.CMS Clustering is not supported in the version of SAP BusinessObjects BI platform you are using. Please upgrade your SAP BusinessObjects BI platform license keys. The ability to cluster APSs is not supported by the license key(s) currently installed). (FWM 20032)
- The error message encountered is "Server Intelligence Agent has failed to initialize because the bootstrap file is invalid. Please restore your bootstrap file from your backup."
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x
- SAP BusinessObjects Business Intelligence Platform 2025
- Information Platform Service (IPS)
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
SIA not starting, CMS not starting, IPS install fail, IPS upgrade fail , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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