3610414 - Activate IAS Integration: "Learning to Identity Authentication SAML communication failed. Please try again" error

During the Activate Identity Authentication Integration process, on Step 3 for Test SAML and User Migration an error occurs when selecting Test Now

• Learning to Identity Authentication SAML communication failed. Please try again

SAP SuccessFactors Learning

SAP Identity Authentication

1. Go to the IAS Admin Console > Applications & Resources > Applications > select the Learning Application from the list
2. Click on Conditional Authentication and find the Default Identify Provider (which is Identify Authentication by default). Most tenant would have the Corporate IDP configured here
3. Cross reference the Corporate IDP in IAS to the SuccessFactors configured one. Go to Applications & Resources > Applications > select the SuccessFactors tenant and check the Default Identify Provider under Conditional Authentication
4. If the Corporate IDP is configured on the SuccessFactors tenant instead of Identify Authentication, change the Default Identity Provider in Learning application to the Corporate IDP value
5. Retry Step 3 of Test SAML and User Migration again
6. After IAS has been activated, the Identify Authentication for the Learning Application can be modified back to the Corporate IDP if required

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