SAP Knowledge Base Article - Public

3610485 - Error when running Confirmation Journal report

Symptom

The below errors comes up when attempting to run the Confirmation Journal report:

  • No connection to search engine
  • TREX-ERROR (6977): Timezone not found
  • Unexpected error occurred

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Navigate to Physical Inventory -> Reports -> Confirmation Journal.
  2. Set Logistics Area.
  3. Set Created on date.
  4. For Reason for Change, ensure all are selected, excluding #.

Cause

The issue is caused by the user's time zone being maintained as Palestine instead of the UK time zone (UTC).

Resolution

  1. Identify the users experiencing the issue.
  2. Change the users' time zone to UK time zone (UTC).
  3. Verify if the issue persists after changing the time zone.

Keywords

Confirmation Journal report, error, user-specific, time zone, Palestine, UK time zone, UTC, SAP Business ByDesign 2502, Physical Inventory, Reports, Analytics Tools & Frameworks. , KBA , AP-RC-ANA-BYD , ByD Analytics , Problem

Product

SAP Business ByDesign all versions