Symptom
The below errors comes up when attempting to run the Confirmation Journal report:
- No connection to search engine
- TREX-ERROR (6977): Timezone not found
- Unexpected error occurred
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to Physical Inventory -> Reports -> Confirmation Journal.
- Set Logistics Area.
- Set Created on date.
- For Reason for Change, ensure all are selected, excluding #.
Cause
The issue is caused by the user's time zone being maintained as Palestine instead of the UK time zone (UTC).
Resolution
- Identify the users experiencing the issue.
- Change the users' time zone to UK time zone (UTC).
- Verify if the issue persists after changing the time zone.
Keywords
Confirmation Journal report, error, user-specific, time zone, Palestine, UK time zone, UTC, SAP Business ByDesign 2502, Physical Inventory, Reports, Analytics Tools & Frameworks. , KBA , AP-RC-ANA-BYD , ByD Analytics , Problem
Product
SAP Business ByDesign all versions