SAP Knowledge Base Article - Public

3610678 - Signature dates on Form Info page are inconsistent with Form diagnosis Audit Trail and read-only snapshot of form

Symptom

Performance form signature dates are not everywhere consistent. Form diagnosis file audit trail signature dates are consistent with the read-only snapshot signature dates, but on the form information page different dates are visible.

The tenant preferred time zone is UTC or it's not set (3319478 - Preferred Tenant Time Zone - SAP for Me), so this KBA is not applicable: 2664912 - Timezone for Forms Start Date, Exit Date, Due Date & Form Audit Trail - SAP for Me.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors HCM b2411

SuccessFactors HCM b2505 without Latest Form Experience

Reproducing the Issue

  1. Select a form.
  2. Open the Form Information page.
  3. Look at the signatures dates and see signature date is e.g. 23/02/2025


  4. Open the read-only snapshot of the form and see that signature date for the same user is e.g. 24/02/2025


  5. Download the Form Diagnosis File from Provisioning and see that that signature date in the audit trail file for the same user is e.g. 24/02/2025
    As a customer, you do not have access to Provisioning. Certified Partners or SuccessFactors Product Support can help you to check this.

Cause

This is a coding issue that affects the 'Act By' column on Form Information page and is present in the b2411 and b2505 (only when Latest Form Experience is disabled) releases.

Resolution

The fix is planned to be deployed with 2H2025 release (13-Oct-2025 for Preview, 14-Nov-2025 for Production Environments).

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Workaround

Enable the Latest Experience of Performance Management Form in Performance Management Feature Settings.

See Also

Keywords

SuccessFactors, SF, PM, b2411, b2505, release, legacy, form information page, Act by, column, signature date, read-only snapshot, form, audit trail, date, Latest Experience of Performance Management Form, PM, performance form , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Known Error

Product

SAP SuccessFactors HCM Core 2505 ; SAP SuccessFactors Performance & Goals 2411