SAP Knowledge Base Article - Public

3610797 - Inserting a new record in Department object clears the Parent department field

Symptom

For Department object, when new record is added in the object, the Parent department field is cleared.

This is happening when changes are done via directly manage data and also via Company structure overview.

Confirmed that -

  • Permission for department object is present. 
  • No relevant UI rules/ onChange added in Department object.
  • The issue occurring for all the users - with and without full permissions for the department object.
  • On the date new record is added, the parent department is active.

Environment

SAP Successfactors Employee Central

Reproducing the Issue

  1. Go to Manage data
  2. Select any Department 
  3. Insert new record
  4. Observe that the Parent department field gets blank.

Cause

Searchable fields added in the Department object.

Resolution

Remove the searchable fields added in the Department Object.

Keywords

Parent department deleted, Parent department cleared, Manage data, Company Structure overview. , KBA , LOD-SF-EC-FOO , Foundation Objects (Organisation, Pay and Job Structures) , Problem

Product

SAP SuccessFactors HCM Core 2505