SAP Knowledge Base Article - Preview

3610873 - Malaysia e-Invoice: System Incorrectly Creates Refund (MY_REF)/ Instead of Credit Memo (MY_CRE) Without Reference Invoice

Symptom

In the Malaysia e-Invoice solution (SAP Document and Reporting Compliance), customers report that:

  • When posting a credit memo (MY_CRE / MY_CRESF) without maintaining a reference to an original invoice,
  • The system automatically changes the eDocument type to a refund (MY_REF / MY_REFSF),
  • Even when the original invoice is fully paid and cleared, and the business intent is not to process a refund.


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Environment

  • SAP ERP
  • SAP S/4HANA
  • SAP Document and Reporting Compliance Service
  • SAP Document and Reporting Compliance Cloud Edition

Product

SAP Document and Reporting Compliance service all versions ; SAP Document and Reporting Compliance, cloud edition all versions ; SAP ERP all versions ; SAP S/4HANA all versions

Keywords

Malaysia e-Invoice, eDocument type, MY_CRE, MY_CRESF, MY_REF, MY_REFSF, credit memo, refund note, invoice reference missing, DETERMINE_EDOC_TYPE_FI, CL_EDOC_UTIL_MY, SAP Note 3604159, DRC Malaysia, invoice cleared, eDocument misclassification, SAP ERP. SAP S/4HANA, SAP DRC , KBA , CA-GTF-CSC-EDO-MY , Malaysia , Problem

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