SAP Knowledge Base Article - Public

3610900 - [1H 2025] Unable to access SuccessFactors Mobile Application through IOS version 18.3.1 via devices

Symptom

  • Multiple users are unable to login to SuccessFactors Mobile Application through IOS version 18.3.1 in ipad and iphone, but it does work with the IOS version 17.7.8. 
  • Users are directed to the SSO page and after successful login, they get redirected to the login page again.

Environment

  • SAP SuccessFactors HCM Core
  • SAP SuccessFactors Mobile

Reproducing the Issue

1. Login to SuccessFactors Mobile application in IOS Device (IOS version 18.3.1)
2. Users are directed to the SSO page and after successful login, they get redirected to the login page again.

Resolution

    This issue is now resolved and the behaviour is working as expected in the latest version of the mobile application in the Apple Store - version: 15.0.1.

    See Also

    2436294 - SuccessFactors Mobile Application Release Schedule [SF MOB]

    Keywords

    SuccessFactors, Mobile App, SuccessFactors Mobile application, mobile app, iOS, ipad, mobile devices, LOD-SF-PLT, Mobile Issues, 1H 2025, MOB-91943, KI2505 , KBA , LOD-SF-PLT-MOB , Mobile Issues , Known Error

    Product

    SAP SuccessFactors HCM Core 2505