SAP Knowledge Base Article - Public

3610923 - "Error occured while fetching reports!" in Report Center - People Analytics

Symptom

  • When going to Report Center, an error message pops up: "Error occured while fetching reports!"
  • In the Report Center filter, when selecting every type of report except Story Report the issue will no longer persist.
    When creating a new Story Report, it is not working properly.
  • When trying to resynchronize Report Center, the job will fail with the following error message:
    Error occurred. com.github.scribejava.core.exceptions.OAuthConnectionException: There was a problem while creating a connection to the remote service: o6te7zyeqfuceq4yemyc7g8.authentication.eu11.hana.ondemand.com/oauth/token?grant_type=client_credentials 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to Report Center
  2. The following error message pops up

Cause

There is a problem with the Oauth Certificate.

Resolution

  1. Go to Security Center
  2. Delete OAuth Configuration Certificate
  3. Go to Provisioning, and search for Configurations for Stories in People Analytics
  4. Click on "Refresh and Regenerate SAC OAuth Configurations"

See Also

Keywords

Report Center, Missing Report, Error occurred, Remote service, Creating a connection , KBA , LOD-SF-ANA-RCT , Report Centre , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

ErrorMessage.png