Symptom
- When confirming a process order with the app "Confirm Process Order Phase", the phase field does not display any values.
- Error message "Phase/operation in process order does not exist (please check entry)" is received when entering the process order number and pressing enter.
- Despite maintaining all settings in master data the issue persists.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Confirm process order with app "Confirm Process Order Phase".
- Enter the process order number and press enter. An error message is received.
- Go to the phase field and observe that there are no values.
Cause
The issue arises due to the "Control Key". The phase indicator is not flagged for activity 0010 and no sub-operation is maintained. The phase indicator is active only for 0020, hence no value is shown when clicking on the phase.
Resolution
- Understand that the phase is not showing any value because the indicator is active only for 0020.
- Enter the confirmation ID and click on actual data to see that all the relevant data is auto-filled.
- The control keys of the phases depend on the setting for confirmation. If the setting is "Milestone confirmation" or "Confirmation necessary", the phases should be displayed in the F4-help.
- If the setting is "Confirmation possible but not necessary", the phases are only shown in the F4 help if in the customizing of the confirmation parameters the flag "Confirmable Operations" is set on the tab "Entry of Operation w. Initial. Screen" in the box "Selection".
- Try changing the control key to YBP3 to check if the data is appearing.
See Also
Keywords
SAP S/4HANA Cloud Public Edition, Process Order Confirmation, Phase Selection, Control Key, Confirmation ID, Confirmable Operations, Master Data, Master Recipe, Production Version, BOM, Resource, Error Message. , KBA , PP-PI-MD-2CL , Basic Data (Public Cloud) , Problem
Product
SAP S/4HANA Cloud Public Edition all versions