SAP Knowledge Base Article - Public

3611095 - Error when try to upload image into Spot Award Program

Symptom

When try to upload an image into a Spot Award Program receive following error:

"The system detected an internal error. Contact your system administrator"

Environment

  • SAP SuccessFactors Reward and Recognition

Reproducing the Issue

  1. Navigate to Reward and Recognition page
  2. Select "Manage Spot Award Programs"
  3. Select the program
  4. Navigate to "Program Photo" and upload the photo
  5. Click save
  6. You receive the error "The system detected an internal error. Contact your system administrator"

Cause

programImage is configured as "not visible"

Resolution

To correct this configuration follow below steps:

  1. Go to Configure Object Definition page;
  2. First box select Object Definition;
  3. Second box select Spot Award Program;
  4. Under Fields column look for programImage > click on details
  5. See that visibility is set to not visible
  6. Edit and change to editable

Keywords

error, image, award, upload, The system detected an internal error. Contact your system administrator, spot award, programImage, Manage Spot Award Programs , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem

Product

SAP SuccessFactors Compensation all versions