Symptom
When try to upload an image into a Spot Award Program receive following error:
"The system detected an internal error. Contact your system administrator"
Environment
- SAP SuccessFactors Reward and Recognition
Reproducing the Issue
- Navigate to Reward and Recognition page
- Select "Manage Spot Award Programs"
- Select the program
- Navigate to "Program Photo" and upload the photo
- Click save
- You receive the error "The system detected an internal error. Contact your system administrator"
Cause
programImage is configured as "not visible"
Resolution
To correct this configuration follow below steps:
- Go to Configure Object Definition page;
- First box select Object Definition;
- Second box select Spot Award Program;
- Under Fields column look for programImage > click on details
- See that visibility is set to not visible
- Edit and change to editable
Keywords
error, image, award, upload, The system detected an internal error. Contact your system administrator, spot award, programImage, Manage Spot Award Programs , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem
Product
SAP SuccessFactors Compensation all versions