3611146 - Leads created from external system does not have the Division and Distribution Channel coming filled to C4C

When converting a Lead to Account, the error message "Sales area not valid based on organizational structure" is displayed, causing it to fail. This occurs to leads that do not have Distribution Channel and Division filled in Lead's header. Which is an expected behavior as those fields needs to be filled out first.

However, when creating a Lead via C4C UI, the Division and Distribution Channel are automatically filled according to the employee's sales data as expected. Thus, not facing the issue.

But for Leads created from external source/system, the Division and Distribution Channel are not coming filled to C4C.

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Business user, ERP, ECC, sales org, restriction, WoC, WC, workcenter, work center, workview, work view, transferring, transfer, transferred, leads , KBA , LOD-CRM-LM , Lead Management , Problem