3611412 - Sales Campaigns Not Sending Attachments From Attachments Tab

You are working with sales campaigns and you noticed that the files in Attachments tab of it are not being sent with the e-mails.

SAP Cloud for Customer

1. Go to the Sales Campaigns work center.
2. Open the Campaigns view.
3. Open campaign ABC (where ABC is the ID of a campaign with Planned status).
4. Go to the Attachments tab.
5. You notice DEF files (where DEF is a file).
6. Go to the Actions button and select Activate.

In the e-mails sent you do not see DEF attached.

Sending campaign e-mails with attachments is not part of the standards of the product.

The attachments tab purpose is for user organization of campaign only, internal. At some point actions like 'export list' used to create files there.

This is the standard system behavior. You may seek our Continuous Influence Session in the link below, so that you can request this and receive feedbacks on its feasibility directly from our Product Managers.

https://influence.sap.com/sap/ino/#/idea-create?campaign=1868

Sales, Campaign, Campaigns, Attachment, Attachments, Not, Sent, Send, CL_APCRM_CPG_EXECSTEP_ITEM, SEND_MASS_MAIL  , KBA , LOD-CRM-MKT-CAM , Campaigns , How To