SAP Knowledge Base Article - Public

3611451 - Personalized Recommendations not showing in the Learning Management System (LMS)

Symptom

Personalized Recommendations not showing in the Learning Management System (LMS)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Learning Administration
  2. System Administration
  3. Security
  4. Role Management
  5. Search for role
  6. Edit role
  7. Permissions
  8. Attempt to locate the role "Personalized Recommendations".
  9. The permission is not visible, despite enabling Personalized Recommendations from the Admin Center.

Cause

  • The issue arises due to the ALL role being an admin role and not a user role.
  • This results in the absence of the Access Personalized Recommendations permission.

Resolution

Always check the role type:

  • In this example the ALL role is an admin role.
  • This type of role will not show Access Personalized Recommendations permission.

  • If you filter by role type for user/student type role it will show you the user type roles available to you as seen below:

  • For Example for the DEFAULT USER role you can see Access Personalized Recommendations permission is available:

See Also

Refer to the following SAP Help Portal articles for further understanding:

  • [Prerequisites to Adopt Personalized Recommendations on New Learning Home Page](https://help.sap.com/docs/successfactors-learning/understanding-learning-home-page/prerequisites-to-adopt-personalized-recommendations-on-new-learning-home-page?locale=en-US)
  • [Enabling Personalized Recommendations from Admin Center](https://help.sap.com/docs/successfactors-learning/understanding-learning-home-page/enabling-personalized-recommendations-from-admin-center?locale=en-US)
  • [Types of Data Used for Personalized Recommendations](https://help.sap.com/docs/successfactors-learning/understanding-learning-home-page/types-of-data-used-for-personalized-recommendations)

Keywords

SAP SuccessFactors Learning, LMS Admin, Role Administration, Personalized Recommendations, Access Personalized Recommendations permission, ALL role, user role, admin role, personalized, user, users , KBA , LOD-SF-LMS-LRR , Recommendations , Problem

Product

SAP SuccessFactors Learning all versions