Symptom
Personalized Recommendations not showing in the Learning Management System (LMS)
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Learning Administration
- System Administration
- Security
- Role Management
- Search for role
- Edit role
- Permissions
- Attempt to locate the role "Personalized Recommendations".
- The permission is not visible, despite enabling Personalized Recommendations from the Admin Center.
Cause
- The issue arises due to the ALL role being an admin role and not a user role.
- This results in the absence of the Access Personalized Recommendations permission.
Resolution
Always check the role type:
- In this example the ALL role is an admin role.
- This type of role will not show Access Personalized Recommendations permission.
- If you filter by role type for user/student type role it will show you the user type roles available to you as seen below:
- For Example for the DEFAULT USER role you can see Access Personalized Recommendations permission is available:
See Also
Refer to the following SAP Help Portal articles for further understanding:
- [Prerequisites to Adopt Personalized Recommendations on New Learning Home Page](https://help.sap.com/docs/successfactors-learning/understanding-learning-home-page/prerequisites-to-adopt-personalized-recommendations-on-new-learning-home-page?locale=en-US)
- [Enabling Personalized Recommendations from Admin Center](https://help.sap.com/docs/successfactors-learning/understanding-learning-home-page/enabling-personalized-recommendations-from-admin-center?locale=en-US)
- [Types of Data Used for Personalized Recommendations](https://help.sap.com/docs/successfactors-learning/understanding-learning-home-page/types-of-data-used-for-personalized-recommendations)
Keywords
SAP SuccessFactors Learning, LMS Admin, Role Administration, Personalized Recommendations, Access Personalized Recommendations permission, ALL role, user role, admin role, personalized, user, users , KBA , LOD-SF-LMS-LRR , Recommendations , Problem
Product
SAP SuccessFactors Learning all versions