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SAP Knowledge Base Article - PublicSymptom
When a time off alert is triggered in the system, the tags configured in the alert message header, does not work.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Employee Central > Time Off
Reproducing the Issue
- Proxy as any user who has Time Off alerts present
- Under the 'For You Today' section, see that there are one or more Time Off alerts present.
- Upon viewing or clicking on these alerts, it is seen that the tags are not working in the alert and are displayed as [[SUBJECT_USER] [[END_DATE]] [[TIME_OFF_TYPE]] etc, instead of the actual absence information.
Cause
Defect as a result of 1H 2025 release
Resolution
The issue will be fixed via patch 2505p9 (PTCH-47193) which is scheduled for 17th June in Preview and 20th June in Production environment.
See Also
2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2505, time off tag, time off alert tag, time off alert token, time off token, alert token, alert tag, notification token, token in alert message, tag in alert message, 1H 2025, 2505, INC12960071, TIM-51241, PTCH-47193 , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , Known Error
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