SAP Knowledge Base Article - Public

3611685 - User Connector/User Connector SF processing time has increased post 1H 2025

Symptom

User Connector/User Connector SF processing time has increased significantly post 1H 2025.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. From BizX, Navigate to Learning Administration > System Administration > Connectors > User Connector - SF >
  2. Verify connector results. Notice that connector processing time for almost same number of records has increased significantly post major release.

Cause

Engineering has acknowledged the issue is a known defect and has created a code correction to address this.

Resolution

To better assist you, we have already put in a request with the Product Management on the feasibility of providing this fix in an earlier patch within the 1H 2024 Learning version. And the fix is tentatively scheduled to be delivered within patch 8 (that is, b2505p8), as per the schedule available at SAP SuccessFactors - Patch Details.

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Keywords

sf, lms, long, time, amount, KI2505, LMS, learning, SuccessFactors, connector, user. , KBA , LOD-SF-LMS-CON , Connectors , Known Error

Product

SAP SuccessFactors Learning 2505