Symptom
- Unable to update Members in a Target Group by using Microsoft Excel Add-On due to error message(s)
- Error message: Changing Target Group ID not possible; field is read-only
- Error message: Only list complete transmission (LCTI) allowed for TARGET_GROUP-MEMBER - MEMBER_CTI
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales Campaign work center
- Go to the Target Groups work center view
- Click New from Microsoft Excel in More
- Download a file
- Open the file
- Put the Target Group ID, that you want to add additional members, in the Target Group ID field (e.g. ID 1234)
- Add a few members
- Click Save data to Workbook
Result: Unable to add the members due to an error message.
Cause
Microsoft Excel Add-In is only for creating new Target Groups and not for updating members in existing Target Groups.
Resolution
To add additional members in existing Target Groups, use Upload From File in a Target Group.
- Go to the Sales Campaign work center
- Go to the Sales Campaign work center view
- Open Target Group (e.g. ID 1234)
- Click Upload From File in Actions
- Select Exclude Column Header
- Click Select File
- Upload a file *It needs to be csv file with specific format. See examples below.
See Also
- KBA 2452922 - Target Group is Created without Members via Microsoft Excel Add-In
- KBA 2741200 - Unable to Upload Members in Target Groups via Upload From File due to an error: Please check delimiter; they are either wrong or missing. Only semicolon, comma or tabulator are allowed.
- KBA 2465670 - Unable to Upload Members in Target Groups via Upload From File
- SAP Community
Keywords
target group, excel add-in, excel add-on, excel, csv, members, unable, can't, cannot, update, upload, Changing Target Group ID not possible, field is read-only, TARGET_GROUP-MEMBER , KBA , LOD-CRM-MKT-TG , Target Groups , Problem
Product
Attachments
Pasted image.png |
Pasted image.png |