3612150 - Customer Return Stuck in "In Process" Status

Customer Return remains in "In Process" status instead of "Completed", even though:

• The Inbound Delivery is marked as Finished.

• A Credit Memo has been created.

SAP Business ByDesign

1. Navigate to the Sales Work Center.

2. Go to the Returns View.

3. Search for and select Customer Return XYZ

4. Check the document status:

   • Return Status: "In Process"

   • Inbound Delivery DEF Status: "Finished"

   • Credit Memo ABC Status: "In Process"

This is the expected system behavior. 

The Warehouse Task was completed after the Credit Memo was released.

Completing the warehouse task updates the Inbound Delivery, which subsequently updates the fulfilled quantity on the Customer Return. As a result, the invoice status is changed back to In Process, allowing for additional invoicing if needed. 

To transition the Customer Return to "Completed" status:

1. 1. Release the Credit Memo: Navigate to the Credit Memo ABC and release it. This changes the Invoice Request status to "To Be Invoiced".

   2. Adjust the Invoice Amount: Manually set the amount to be invoiced to $0 (or the correct value if partial credit is applicable).

   3. Complete the Credit Memo: Save and release the Credit Memo ABC.

   4. Verify Completion: Once the Credit Memo is released, the Customer Return XYZ will be Completed. 

Approval Process (If Applicable):

• • If the system triggers an approval process for the Customer Return, approve the document.

  • If the status changes to "Approval Not Necessary", no further action is required.

In Process, Customer Return , Inbound Delivery, Credit Memo, Status Update, Completed Status, Document Numbering , KBA , AP-SLO-SO , Sales Order , Problem