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3612244 - Joule in SAP SuccessFactors - some use cases / new use case do not work post monthly release

Symptom

  1. Joule in SAP SuccessFactors has monthly release: 3604540 - Joule in SuccessFactors Monthly Release -SF Mobile APP Joule and SF Web Joule - SAP for Me
  2. However, post monthly release, new use cases do not work.
  3. Post Joule Monthly release, some use cases do not work anymore (including navigational / transactional use cases), even it was working fine before the monthly release and no configuration changes were made during the release.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

  • SAP SuccessFactors HCM Suite
  • Joule

Product

Joule all versions ; SAP SuccessFactors HCM Suite all versions

Keywords

SAP SuccessFactors, Joule, SF, Digital Assistant,  release, AI, copilot, CDM, Work Zone, IPS, Joule, Configuration, release, use case, not work, release case does not work, IPS job, navigational use case , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , LOD-SF-PM , Performance Management , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-RCM , Recruiting Management , LOD-SF-EC , Employee Central , LOD-SF-GM , Goal Management , How To

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