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SAP Knowledge Base Article - PreviewSymptom
When we reply an e-mail that was associated to a ticket via Copy to New Ticket or Copy/Move to existing ticket, Sent On field uses the Created-On timestamp instead of maintaining the original sent on.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Sent On, Created On, Created on instead of Sent On , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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