3612409 - Sales Text Maintained in Product Master Data Not Retrieved in Solution Order Output - SAP S/4HANA Cloud Public Edition

Both products &A and &B have sales texts maintained in the product master data. When creating solution order with both products:

• For product &A, the sales texts maintained in the product master data are automatically brought to the "Notes" tab of the solution order item &1.
• For product &B, the sales texts maintained in the product master data are not automatically brought to the "Notes" tab of the solution order item &2.

SAP S/4HANA Cloud Public Edition

Item &1 (product &A) is a service contract item (SOCB - SC Itm w/o BRL), while item &2 (product &B) is a sales item for service (SOS4 - Sales Itm f. Service).

• For item category SOCB - SC Itm w/o BRL, its assigned text determination procedure is ORDER001.
  For the text determination procedure ORDER001, it has Access 01 (Product Sales/Basic Text) assigned to text type 0001 (Sales Text).
  For this reason, the text determination works for item category SOCB - SC Itm w/o BRL.
  
  
• However, for item category SOS4 - Sales Itm f. Service, its assigned text determination procedure is SOLITEM1.
  For the text determination procedure SOLITEM1, no Access is assigned to the text type 0001 (Sales Text).
  That's why text determination does not work for item category SOS4 - Sales Itm f. Service.

1. Raise a feature request to have Access 01 assigned to the text type 0001 (Sales Text) in the text determination procedure SOLITEM1 for item category SOS4 (Sales Itm f. Service).
2. Check whether any customer-facing roles from SAP: Product Expert (PE)/ Customer Success Manager (CSM)/ Customer Success Partner (CSP) are available. If yes, reach out to them for the possible next steps of this function. This belongs to a specific process, for which only those companies that are assigned with the above-mentioned roles are eligible.

KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

SAP S/4HANA Cloud Public Edition, Solution Order, Quotation, Sales Text, Product 20000401, Product 20000403, Notes, Business Solution Order Item Level, Text Determination Procedure, ORDER001, SOLITEM1, SOCB, SOS4 , KBA , CRM-S4-SOL-SQ , S4CRM: Solution Quotation , Problem