SAP Knowledge Base Article - Public

3612574 - Email preview page slow loading in job application - Recruiting Management

Symptom

It takes 20 seconds for the job application email preview page to load when sending an email

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting > Open any job application
  2. Click on Contact button
  3. Select any email template and click on next
  4. It will take 20 seconds to load the email preview on the job application

Cause

RMK Portal URL cannot be reached

Resolution

  1. Go to provisioning, navigate to the Managing Recruiting section
  2. Click on Configure Recruiting Marketing Datacenter URL.
  3. From there, either remove or add the correct URL in the RMK Portal URL field. 

Keywords

slow, long, email, preview, timeout, 20s, application , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions