Symptom
Unable to open story in the Edge while user can open the same story in Google Chrome browser.
Environment
SAP Analytics Cloud 2025.8.5
Reproducing the Issue
- Open the Microsoft Edge browser
- Login to SAC
- Open the story
Notice: The error "The data source must be configured to support storage access requests between your browser and the data source" is occurring
Cause
Block third party cookies toggle is ON.
Resolution
After disabling the third-party cookies toggle from the browser settings of Microsoft Edge, the story was loaded properly.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
edge, chrome, browser, sac, story, load, error , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem
Product
SAP Analytics Cloud 1.0