3612967 - How to Troubleshoot Common Issues in Order and Email Business Processes

This article provides guidance for troubleshooting Order, Email, and other Business Processes in SAP Commerce Cloud, especially when a process instance:

• Is stuck in the RUNNING state,
• Fails with errors,
• Or does not complete as expected.

A Business Process instance is typically created when specific system events occur, such as:

• An order is placed,
• A new account is registered,
• The "forgot password" process is triggered,
• Or actions like consignment and return processes are initiated.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

SAP Commerce Cloud

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