SAP Knowledge Base Article - Preview

3612967 - How to Troubleshoot Common Issues in Order and Email Business Processes

Symptom

This article provides guidance for troubleshooting Order, Email, and other Business Processes in SAP Commerce Cloud, especially when a process instance:

  • Is stuck in the RUNNING state,
  • Fails with errors,
  • Or does not complete as expected.

A Business Process instance is typically created when specific system events occur, such as:

  • An order is placed,
  • A new account is registered,
  • The "forgot password" process is triggered,
  • Or actions like consignment and return processes are initiated.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


Read more...

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

ccv2, hybris, business process, task, backoffice, stuck, running, email, order, worker, thread, error, fails , KBA , CEC-SCC-PLA-PL , Platform , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.