3612970 - Deleted custom token still visible in the offer letter - Recruiting Management

When creating offer letters some custom tokens that are not required are deleted. In the preview of the letter, the deleted token is not visible, but when the candidate signs and accepts the letter, the deleted token appears in the Candidate Profile.

SAP SuccessFactors Recruiting Management

1. Send a candidate to the Offer step.
2. Take Action -> Offer -> Offer Letter
3. Select any template
4. Select Send offer letter with Esignature / Send Online Letter
5. Delete some custom tokens in the offer letter in Editor Mode.
6. Click Preview (letter), notice the token that was deleted is no longer there.
7. Send the offer letter.
8. Accept the offer letter as the candidate.
9. View their accepted offer letter in the application profile. The token is still visible.

The Engineering team and Product team has confirmed that :

1. All edits to the offer letter must be done before the recruiter creates an e-signature document.
2. If a change to the offer letter is needed after an e-signature is created, the recruiter must cancel the whole process and create a new offer letter.

If you think this would be a good feature for Recruiting Management, please, submit your idea on our Influence page for an Enhancement Request. You can also check the following KBA for more information on requesting an Enhancement: 2090228 - How to submit enhancement requests for SAP SuccessFactors products.

offer letter, tokens, e-signature, docusign, online offer, preview, delete, remove,  token, job requisition tokens , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Product Enhancement