SAP Knowledge Base Article - Public

3613050 - System shows both clock in and out in 'Clock my Time' at the same time

Symptom

When using 'Clock my time' through webUI or mobile, you have both clock in and clock out options

Environment

  • Time Tracking

Reproducing the Issue

  1. Click on 'Clock my Time'
  2. Both Clock in and clock out events are available

Cause

Working as intended

Resolution

The reason why there are multiple options within the 'clock my time' functionality is to cover for employees who forget to punch in. 
If only one option is available at all times, this leads to a situation that in the morning of the next day where the employee had Clocked in previously
will always show Clock Out which is not the intended option. This is why we provide both options, there currently are no
plans to revert this logic as it would interfere with these scenarios.

Keywords

CICO, time event, mobile , KBA , LOD-SF-TTR , Time Tracking , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Time Tracking all versions