3613146 - Random values mentioned at the results of the Learning Expiration Email Notification automatic process

The 'Learning Expiration Email Notification' automatic process is running with the status 'Completed with errors'. When looking at the errors, it mentions random values: "Student ABC, DEF GHI has no Email Address".

However, such users cannot be located in the tenant. How to identify the user(s) causing the error?

SAP SuccessFactors Learning

1. Log into HCM > navigate to Learning Administration > System Administration > Automatic Processes > Learning Expiration Email Notification >
2. Make the APM is scheduled and running >
3. After its execution, click on 'View Errors' and notice the error message.

Our Engineering team is investigating the scenario. Please set this KBA as favorite in order to be notified on future updates to this document, as per 2171560.

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