SAP Knowledge Base Article - Public

3613180 - Pipeline Manager and Pipeline Flow does not show Opportunities

Symptom

The business users are not seeing Opportunities for the Pipeline Manager and Pipeline Flow work views inside Intelligent Sales Execution (ISE).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Intelligent Sales Execution > Pipeline Flow or Pipeline Manager.
  2. Select a Sales Unit.
  3. No results are shown, regardless of the date and currency set.

 

Cause

If a user is a Sales Representative, for example it is not a manager in the organization, then all ISE screens will have an additional filter and show only those Opportunities where user is the owner of the Opportunity. 

ISE screens handles two personas:

  1. Sales Unit Manager: will see all Opportunities linked to this sales unit.
  2. Sales Reps: will see Opportunities where the user is the owner.

Any non-manager needs to be set specifically as the owner of the Opportunity, not the creator (assigned in Created By field).

Resolution

Therefore, if the business users are not set as a Manager in the organization and neither set as the Owner of any Opportunity, then no Opportunities will be displayed in ISE. This is the expected system behaviour.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available. 

See Also

3188508 - Trend Analytics view and Pipeline Flow Are not Showing Opportunities

Keywords

cannot see, can't see, not displayed, not displaying, doesn't show, not shown, not showing, doesn't display, sales org, sales data, close data, date and time, timestamp,  , KBA , LOD-CRM-SBS-PI , Pipeline & Pipeline Flow , CEC-CRM-PMF , Pipeline Management and Forecasting for Sales Cloud , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer core applications all versions