SAP Knowledge Base Article - Public

3613229 - Net Price is empty when create a sales order from sales quote

Symptom

When creating a sales order from sales quote, unable to get the Net price in sales order, it's empty.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Work center.
  2. Go to Sales quote Work center view.
  3. Open a sales quote which the pricing field is maintained.
  4. Go to Sales documents type.
  5. Create a sales order.
  6. Open the new sales order.
  7. Go to Products tab.
  8. The net price field is empty.

Cause

The maintenance mode of initial standard document type OR is Internal & External. The internal price works only for sales orders which have document types with maintenance mode 'Internal'. 

Resolution

  1. Go to Business Configuration Work Center.
  2. Overall work center view.
  3. Go to fine-tuning activity Sales order.
  4. Go to Maintain Document type.
  5. Add a new document type with the internal maintenance mode.

See Also

Sales Orders FAQ

Keywords

Sales Quote, Sales Order, Net Price, Net Value, Pricing failed, internal, Internal & External, Fetch Price Details. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer core applications all versions