3613240 - Issue Accessing 'Manage Users' in SAP SuccessFactors Platform

• Encountering an error when trying to access navigation to 'Manage Users' in the SAP SuccessFactors Platform
• The error message displayed is "You don't have permission to access this page"

• SAP SucccessFactors HCM suite

1. Access the SAP SuccessFactors instance
2. Navigate to 'Manage Users'
3. Observe the error message "You don't have permission to access this page"

The issue arises due to the Employee Central (EC) feature being enabled but not properly configured in the system. This misconfiguration leads to permission errors when trying to access certain features such as 'Manage Users'.

1. Review the 'Employee Central' feature in Provisioning. If the feature is enabled, please contact the LOD-SF-EC team to assist with the correct configuration of the feature.
2. If preferred, request to disable the EC feature in your environment through the LOD-SF-EC. Use the KBA 1296527 - How to create a support case for SAP Support as a reference for guidance on creating a support case with SAP Support.

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