SAP Knowledge Base Article - Public

3613364 - Send Offer Letter as PDF Attachment Button is Disabled - Recruiting Management

Symptom

  • Email as PDF attachment button is disabled and greyed out.
  • Hover over the grey button there is error message: "Applicant's email address is required for this option."

Environment

SAP SuccessFactors Recruiting Management

Cause

The application's email format is incorrect and invalid.

Resolution

    Ensure the application email format is correct and valid, do not add multiple email addresses in one specific application.

    Keywords

    RCM, Recruiting Management, offer letter, email, pdf, attachment, button, disabled, candidate, application, offer, letter, invalid, format, email address , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

    Product

    SAP SuccessFactors Recruiting all versions