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SAP Knowledge Base Article - PreviewSymptom
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
alerts, section, individual, customer, not, visible, agent, desktop , KBA , CEC-CRM-INS , Embedded Insights for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , Problem
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