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3613758 - Error: "The Web Assistant is not available. BILaunchpad may not have access to the internet, or the proxy is not configured"

Symptom

  • Error: "The Web Assistant is not available. BILaunchpad may not have access to the internet, or the proxy is not configured"

  • The machine hosting Tomcat or the Web Application server in use may fail to connect to xray.hana.ondemand.com domain with the following error recorded in Tomcat tracelog files:

java.net.UnknownHostException: xray.hana.ondemand.com: unknown name or service


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Environment

SAP BusinessObjects Business Intelligence Platform 4.X 

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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