Symptom
Total pricing section is not visible in Sales Order
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Navigation Menu
- Go to Sales Orders
- Open any Sales Order
- Total Pricing section is not visible and also not hidden
Cause
The reason the Total Pricing section is not visible is because pricing procedure is not fetched and the pricing status is not calculated.
Resolution
Please maintain the Pricing Components and Determination Rule:
- Go to User Menu
- Open Settings
- Go to All Settings
- Go to Pricing
- Go to Pricing Configuration
- Under Internal and External Pricing Configurations, maintain the Pricing Components and maintain the Determination Rules for Pricing Procedure.
See Also
Keywords
KBA , CEC-CRM-SO , Sales Order for SAP Sales/Service Cloud , CEC-CRM-PRC , Pricing for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0