SAP Knowledge Base Article - Public

3613774 - Total pricing section is not visible in Sales Order

Symptom

Total pricing section is not visible in Sales Order

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Sales Orders
  3. Open any Sales Order
  4. Total Pricing section is not visible and also not hidden

Cause

The reason the Total Pricing section is not visible is because pricing procedure is not fetched and the pricing status is not calculated. 

Resolution

Please maintain the Pricing Components and Determination Rule:

  1. Go to User Menu
  2. Open Settings
  3. Go to All Settings
  4. Go to Pricing
  5. Go to Pricing Configuration
  6. Under Internal and External Pricing Configurations, maintain the Pricing Components and maintain the Determination Rules for Pricing Procedure. 

See Also

Configure Pricing Components on SAP Help Portal

Keywords

KBA , CEC-CRM-SO , Sales Order for SAP Sales/Service Cloud , CEC-CRM-PRC , Pricing for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0