3613792 - 'Create goals using AI tools' WalkMe Tour is Missing When in the 'Goal Creation Options' Page

When selecting the ? icon to receive guidance from WalkMe in the Goal Creation Options page, Create goals using AI tools is not available:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Career Development Planning
• SAP SuccessFactors Goal Management
• SAP SuccessFactors HCM Suite

1. Log into SuccessFactors
2. In the module picker, select Goals
3. Select either the Performance Goals or Development Goals tab
4. Select a goal plan > Select Create Goal
5. Select the ? icon and the goal use case Create goals using AI tools is not available

An AI Services license has not been purchased

To use the Create goals using AI tools tour within SuccessFactors with WalkMe, it's required for an AI Services license to be active. If an AI Services license has not been purchased, the Create goals using AI tools tour will not be available to select.

If interested in purchasing an AI services license, some details are available SAP AI Services List. 

For additional information, please reach out to your account manager.

If you're unsure who your account manager is, please contact the Customer Interaction Center (CIC). Be sure to provide the S-user ID, customer number, and customer name, and details of the issue when contacting the CIC team. You can contact CIC by referencing the following:

• Go to the Customer Interaction Center (CIC) page, and choose one from the various avenues to contact the Customer Interaction Center (CIC): Chat with CIC, Call Us, or Email CIC
• See SAP Note 560499 - Customer Interaction Center: Hotline - Email - Chat

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• SAP AI Services List
• 560499 - Customer Interaction Center: Hotline - Email - Chat

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Succession & Development all versions