SAP Knowledge Base Article - Public

3613812 - Individual customer button in the Lead Creation screen cannot be hidden

Symptom

Individual customer button in the Lead Creation screen cannot be hidden

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Leads
  3. Click + icon
  4. The Individual Customer button on top of Lead Creation screen cannot be hidden

Cause

Business Service individualCustomerService - sap.crm.md.service.individualCustomerService still assigned to User's Business Role.

Resolution

  1. Go to User Menu
  2. Open Settings
  3. Go to All Settings
  4. Go to Users and Control
  5. Go to Users
  6. Open the User
  7. Go to Assigned Business Roles
  8. Remove sap.crm.md.service.individualCustomerService from all the assigned Roles

Keywords

individual, customer, lead, remove, business, service, individualCustomerService, sap.crm.md.service.individualCustomerService, button , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0