Symptom
Individual customer button in the Lead Creation screen cannot be hidden
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Navigation Menu
- Go to Leads
- Click + icon
- The Individual Customer button on top of Lead Creation screen cannot be hidden
Cause
Business Service individualCustomerService - sap.crm.md.service.individualCustomerService still assigned to User's Business Role.
Resolution
- Go to User Menu
- Open Settings
- Go to All Settings
- Go to Users and Control
- Go to Users
- Open the User
- Go to Assigned Business Roles
- Remove sap.crm.md.service.individualCustomerService from all the assigned Roles
Keywords
individual, customer, lead, remove, business, service, individualCustomerService, sap.crm.md.service.individualCustomerService, button , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0