3613827 - Completion Due On Field Grayed Out in Case Creation Screen

You are creating a case in the SAP Service Cloud Version 2, and notice that the field Completion Due On is grayed out in the case creation screen.

SAP Service Cloud Version 2.

1. Logon to the SAP Service Cloud Version 2 environment.
2. Navigate to Cases work list.
3. Click + to create a new case.
4. See in the case creation screen, the field Completion Due On is grayed out and cannot be edited.

This field will be grayed out in the case creation screen as it will be determined automatically by the usage of the Service Level Agreement (SLA) feature.

This is the system designed behavior.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions