SAP Knowledge Base Article - Preview

3613853 - Service order with item category &1 is not transferred to FSM

Symptom

When creating a service order and adding an item with the item category &1 (e.g.: SVPN), the service order is not sent to FSM system.


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

FSM, field service management, service order, service item, SVPN, non-billable service item, accounting indicator, integration, field mapping, relevant for billing , KBA , CRM-S4-INT-FSM-2CL , S4CRM: Service Integration with Field Service Mgmt (PubC) , Problem

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