3613854 - Send email notification to planner is not working - Compensation

When creating a worksheet and selecting the option of "Send email notification to planner(s)" no notification is being sent.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Compensation

1. Go to Compensation Home and choose a template
2. Go to Manage Worksheets and click on "Create Worksheet"
3. Once all details are added select the option "Send email notification to planner(s)"
4. Worksheet is created but notification is not received

Product Engineering has a fix for it and it will be patched on June 3rd for preview environment and June 5th for production environment. Click on star to bookmark this article to receive updates about this issue. As a workaround in the meantime, please do not select the option to send the email and the notification will be sent.

For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

KI2505, compensation, forms, worksheets, manage, create, email, notification, planner, not, send, template , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Known Error

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions