SAP Knowledge Base Article - Public

3613875 - Cancelled Credit Memo Still Shows a Negative Sign in the Net Value

Symptom

In the Credit Memo List in the Invoice Documents view, a cancelled Credit Memo still displays a Negative (Minus) sign.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Open the Invoice Documents view.
  3. Find Credit Memo ABC (Where ABC Represents the ID of a cancelled Credit Memo).

The Net Value of this Credit Memo is shown as negative, even though this Credit Memo was cancelled.

Cause

Credit Memos will have their Net Value shown as negative by default, regardless of being cancelled later.

Resolution

This is the expected system behaviour.

Keywords

KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign all versions