Symptom
In the Credit Memo List in the Invoice Documents view, a cancelled Credit Memo still displays a Negative (Minus) sign.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Open the Invoice Documents view.
- Find Credit Memo ABC (Where ABC Represents the ID of a cancelled Credit Memo).
The Net Value of this Credit Memo is shown as negative, even though this Credit Memo was cancelled.
Cause
Credit Memos will have their Net Value shown as negative by default, regardless of being cancelled later.
Resolution
This is the expected system behaviour.
Keywords
KBA , SRD-CRM-INV , Customer Invoicing , Problem
Product
SAP Business ByDesign all versions