SAP Knowledge Base Article - Preview

3613887 - The behavior of Knowledge Base Article versions when multiple users are editing in wokrZone

Symptom

  • If a user creates a draft version of a knowledge base article (KBA), but at the same time another user (or an alias account) creates and publish a new version of this KBA, when the user publishes the draft version it overwrites the one published by the alias account. 
  • Is it expected that a KBA does not get block when there is a draft made by an user?
  • If I edit and publish a KBA over an existing draft, does it get overwritten?


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Environment

SAP Build Work Zone, Advanced Edition

Product

SAP Build Work Zone, advanced edition all versions

Keywords

draft, knowledge base article, overwrite, alias account, publish, workzone, version control, editing, saving, issue, work zone, kba , KBA , LOD-SF-SWZ-KNB , Knowledge bases , How To

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