Symptom
Error: "A Benefit Dependency exists. You must delimit the Dependent Benefit(s) xxx before delimiting the Leading Benefit xxx."
Environment
Global Benefits (LOD-SF-GBF)
Reproducing the Issue
- Take Action -> Terminate an employee
- The expectation is that it should trigger a work/life event configuration that should automatically end the benefits as of a configured date. The Latter part is NOT working smoothly due to this dependency in question.
- Workflow is holding up the delimitation of the plan when navigated on Benefits admin overview -> Benefit events log.
- Failed log record against the benefit Error: "A Benefit Dependency exists. You must delimit the Dependent Benefit(s) XXX before delimiting the Leading Benefit XXX.
Cause
Known Defect
Resolution
- As per Engineering, the fix is still under review, with a tentative patch deployment scheduled on 2H2025 release. Please follow this KBA for updates.
- As a workaround:
[1] Try approving the pending workflow for dependent benefit(xxx), and then re-trigger the event.
[2] Try removing Workflow from the dependent benefit(xxx), and then re trigger the event.
See Also
a href="https://help.sap.com/docs/SAP_SUCCESSFACTORS_EMPLOYEE_CENTRAL/6e6f99c62c644fc9a3111a3063dc8a62/de9f25b9ca584d0eaacff330edbdd0ec.html?locale=en-US&state=PRODUCTION&version=2411" Managing Benefit Dependencies /a
Keywords
benefit dependency, termination, sap successfactors, employee central, health savings account monthly, eyemed, workflow, error, benefit events log, global benefits , KBA , LOD-SF-EC-GBF , Global Benefits , Problem