Symptom
When attempting to use WalkMe within SuccessFactors, there are no options to select and there's only a message displaying:
Tours in your languages are coming soon. Click to learn more.
After clicking on the link, a message displays:
We're localizing WalkMe tours to your language. To experience them now, switch to English (US). For more details, see WalkMe Guided Tours Now Available in SAP SuccessFactors Applications.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Career Development Planning
- SAP SuccessFactors Continuous Performance Management
- SAP SuccessFactors Employee Central
- SAP SuccessFactors Goal Management
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Learning
- SAP SuccessFactors Talent Intelligence Hub
Reproducing the Issue
- Log into SuccessFactors
- Stay on the current page or navigate to any part of the system
- In the upper right hand corner of the page, select the ? icon
- WalkMe opens and the message is displayed
Cause
WalkMe is being accessed in a language other than English (US)
Resolution
Currently, our guided tours are only available when the system language is set to English (US).
To update your language settings to English (US), you can follow the steps in Managing the SAP SuccessFactors User Experience - Choosing a Language in Your Personal Settings.
See Also
Keywords
success factors, walk me, language, not supported, error, no results, missing, walk through, touring , KBA , LOD-SF-PLT-SHW , Show me videos , LOD-SF-TIH-POR , Growth Portfolio , LOD-SF-EP-CPP , Configure People Profile , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-GM-ADM , Admin Tools, Settings, Permissions , LOD-SF-CDP-ADM , Admin Tools, Permissions, Settings , Problem