3613911 - SuccessFactors WalkMe Message: Tours in your languages are coming soon.

Symptom

When attempting to use WalkMe within SuccessFactors, there are no options to select and there's only a message displaying:

Tours in your languages are coming soon. Click to learn more.

After clicking on the link, a message displays:

We're localizing WalkMe tours to your language. To experience them now, switch to English (US). For more details, see WalkMe Guided Tours Now Available in SAP SuccessFactors Applications.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Career Development Planning
SAP SuccessFactors Continuous Performance Management
SAP SuccessFactors Employee Central
SAP SuccessFactors Goal Management
SAP SuccessFactors HCM Suite
SAP SuccessFactors Learning
SAP SuccessFactors Talent Intelligence Hub

Reproducing the Issue

Log into SuccessFactors
Stay on the current page or navigate to any part of the system
In the upper right hand corner of the page, select the ? icon
WalkMe opens and the message is displayed

Cause

WalkMe is being accessed in a language other than English (US)

Resolution

Currently, our guided tours are only available when the system language is set to English (US).

To update your language settings to English (US), you can follow the steps in Managing the SAP SuccessFactors User Experience - Choosing a Language in Your Personal Settings.

Keywords

success factors, walk me, language, not supported, error, no results, missing, walk through, touring , KBA , LOD-SF-PLT-SHW , Show me videos , LOD-SF-TIH-POR , Growth Portfolio , LOD-SF-EP-CPP , Configure People Profile , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-GM-ADM , Admin Tools, Settings, Permissions , LOD-SF-CDP-ADM , Admin Tools, Permissions, Settings , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Succession & Development all versions